Terms & Conditions

Credit Cards - We accept MasterCard, Visa, Discover, and American Express.

 

Every product on our site has a different Estimated Lead Time (the average length of time it usually takes for an order to be processed, acknowledged, produced, then shipped from the factory to our warehouse, and then on to your home). Each lead time varies based on many different factors. Some warehouses stock items that can be shipped immediately and other items require a longer lead time (e.g. 3-4 weeks). Reach out directly to Rae Rae for specific updates about your estimated lead time before ordering!

 

One of the best things about buying through New Jersey Cribsis that we do not have to charge sales tax; with one notable exception. Orders shipping to destinations in the State of New Jersey will be subject to a 6.625% sales tax. So if you live outside of the state of NJ and order from us we will not be collecting your tax!  (Please note: we are not responsible for individual states’ sales tax reporting laws pertaining to online purchases, so we encourage you to check your State’s regulations before you shop.)

 

All requests for an update on your order status must be submitted via email.  Unfortunately this information is not easily accessible like it is on Amazon so it often times takes a little bit of time to track it down for you before we are able to respond. So please do NOT call for your order status as Rae Rae will not be able to immediately help you.  It is best to submit your request via email and we will absolutely reach back out as SOON as we are able to track it down and get the update for you (usually within 24-48 hours).

 

Once your furniture has arrived at our distribution center and your balance satisfied, you will be contacted by our dispatcher within 24-48 hours to have your delivery scheduled for a week day appointment with a (4) hour delivery window. Deliveries must be scheduled within 14 days of being notified or you may be subjected to storage fees, we will hold furniture for a predetermined amount of time as long as you communicate with our office in advance. There will be a $5.00 per piece per day storage fee assessed on merchandise that has not been scheduled after the initial 14 days has elapsed.

 

Deliveries may be postponed due to bad weather conditions (because we are a NJ company after all), in which case a re-delivery appointment will be set immediately. If a scheduled delivery is attempted and/or confirmation calls are not answered... additional fees will be imposed. Deliveries delayed by ferries, doormen, freight elevators, and/or military checkpoints will be subject to additional charges. All pets must be restrained upon our delivery crew arriving on your premises. Please take note that our delivery personnel are not permitted to remove their shoes for safety & insurance purposes, but if you have new flooring or carpet, please let the crew know so that they are careful as possible! Our crew is also not permitted to rearrange your older furniture... it is your responsibility to make room for your new furniture and ensure that the space is cleared for them to work.

 

While receiving your furniture delivery, you happen to discover your furniture has damage or a manufacturer's defect, do not refuse to accept delivery of the order, call our customer service as soon as the damage is noticed at (732)845-8246 and note your delivery receipt of the damage. We reserve the right to repair the damage or defective piece to a factory acceptable condition or if it is deemed necessary by a factory representative, replace the entire piece. We stand behind our products and maintain great relationships with the manufacturers who produce them. Refusing to accept a delivery is not permissable and will fall under our return policy, in which fees associated with the inbound freight and home delivery costs will be incurred by you.

 

If you need to change an item on an order or change the delivery address, please call us immediately at (732) 845-8246. We cannot change items once an order has been sent to the factory, therefore, If we are unable to change the order, you may need to return that item.

 

We are proud to offer one of the best return policies in the business. You may return your online purchase only for any reason within 30 days of receipt for an exchange, credit or a refund of the full purchase price excluding our inbound freight and delivery costs.

 

Some of our products are offered with free delivery or free delivery & assembly, so please be aware that if you return these products our actual inbound freight charges from the factories & outbound home delivery or delivery & set up costs will still be deducted from your return refund.  There are no cancellations allowed once you have been sent an online or phone order confirmation. Cancellations and refunds will only be given if the promised by delivery date is not met, in accordance with N.J. state law.

 

To use our Standard Return Policy, please call us and provide your original sales order number, what product(s) you would like to return, and your name on the order. We will give you an RMA number and a return address.  Once accepted, you may return the product at your own expense, using our preferred shipping method to the address you will be provided (his may be to a distribution center and/or a manufacturer's warehouse). Please save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and also that you insure the return package in case there are any damage issues during transit.  All returned products must be in a "factory new" condition and must be in the original cartons with original packing materials. Unfortunately, we cannot take returns of products that have already been assembled, special ordered specifically for you, or happened to have been damaged by the consumer. Additionally, mattresses and bedding products cannot be returned, as per NJ State law.

 

PLEASE READ THESE TERMS OF USE AND DISCLAIMERS CAREFULLY BEFORE USING THIS WEBSITE.  By using this Site, you agree to these terms of use. If you do not agree to these terms, you may not use this Site or place orders. Bedroom Galleries reserves the right, at any time, to modify, alter, or update these terms of use. By accepting our terms of use, you agree to be bound by such modifications, alterations, or updates. This Web site is operated by Bedroom Galleries L.L.C. from its offices in East Brunswick, NJ, USA. The law of the State of New Jersey shall govern these terms and conditions, without reference to its choice of law rules. Bedroom Galleries LLC makes no representation that the information in the Site is appropriate or available for use in other locations, and access to the Site from territories where the content of the Site may be illegal is prohibited. Those who choose to access the Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.